FREQUENTLY ASKED QUESTIONS

Clear answers before you automate.

How StaffRooster works, what remains under human control, and where customer and provider responsibilities begin.

Product

What is StaffRooster?+

StaffRooster is a governed operations platform for deploying specialized AI Roosters. Each Rooster has a defined role, approved knowledge, explicit guardrails, and measurable outcomes.

Is StaffRooster just a chatbot?+

No. Chat is only one possible interface. StaffRooster manages triggers, workflows, approvals, integrations, delivery, audit history, usage, and Rooster health.

Can I try a Rooster before subscribing?+

Yes. Every available Rooster has an isolated public demo with a free guided example and up to three short live turns. Demos cannot access integrations, customer workspaces, or perform external actions, and visitors should use fictional, non-sensitive information.

Which agents are available?+

The core Rooster lineup covers lead qualification, scheduling, follow-up, support, invoice recovery, and operating reports. Additional specialists are published with waitlists before release.

Can agents work together?+

Yes. Playbooks coordinate multiple roles, pass approved context between steps, and stop at defined human checkpoints.

Does StaffRooster replace employees?+

StaffRooster is designed to remove repetitive coordination and drafting work while people retain judgment, relationships, exceptions, and accountability.

Control and safety

Can an agent act without approval?+

Only within the mode and thresholds configured by the business. Consequential or out-of-policy work is held for review.

What happens when confidence is low?+

The task is escalated with its context and recommendation rather than being executed silently.

How do you prevent outdated approvals?+

Changing an agent policy invalidates prior validation. The agent must pass a new human-approved test before launch readiness is restored.

Is there an emergency stop?+

Yes. Authorized administrators can pause workspace execution. The action is recorded and must be deliberately reversed.

Can I see why an action happened?+

StaffRooster records relevant inputs, draft output, confidence, risk, reviewer decisions, delivery state, and timestamps where the workflow supports them.

Setup and integrations

Where are the instructions for each Rooster?+

Every Rooster has a complete operating guide covering inputs, setup, connections, guardrails, tests, launch, daily operation, troubleshooting, and role-specific FAQ. Open Rooster guides from the main navigation or any Rooster profile.

How long does setup take?+

A focused workflow can be configured quickly, but deployment depends on knowledge preparation, integration authorization, testing, and human approval.

What systems can StaffRooster connect to?+

The platform is designed for email, calendars, CRM, support, inbound forms, payments, and other approved business systems. Availability depends on configured integrations.

Do I paste API keys into the dashboard?+

No. Credentials belong in encrypted runtime configuration or the provider’s authorization flow. StaffRooster surfaces connection status without exposing secret values.

Can we import our own knowledge?+

Yes. Onboarding records the approved knowledge sources and instructions for each workflow. Sensitive or unverified material should not be added.

What happens if an integration fails?+

The task is marked failed, delivery is not assumed, and repeated failures can become operator incidents requiring acknowledgement and resolution.

Billing and payments

How is StaffRooster priced?+

Plans combine a monthly platform subscription with optional monthly Rooster add-ons. Standard checkout includes a $2,500 one-time guided onboarding fee. Usage and enterprise services may be priced separately and are disclosed before purchase.

How do client payments work?+

A customer business connects its own Stripe account and accepts direct charges. That business remains merchant of record and controls its prices, service, refunds, and disputes.

What payment fee does StaffRooster charge?+

Starter is 0.50% capped at $10 per successful payment; Growth is 0.25% capped at $7.50; Scale has no StaffRooster transaction fee.

Are Stripe fees included?+

No. Stripe processing fees are separate and paid by the connected business according to its Stripe agreement.

How are refunds and disputes handled?+

The connected business manages them through Stripe. StaffRooster’s ledger reflects webhook-reported refund and dispute states; the application-fee reversal policy is disclosed before live enablement.

Concierge pricing

How much does Concierge cost?+

Concierge is $499/month for one authorized website and 1,000 AI responses. Additional capacity is $0.15 per response when approved, additional websites are $199/month, and standard $2,500 guided onboarding applies.

Can Concierge run on multiple domains?+

Yes. Each exact domain is authorized separately and uses the approved signed configuration. Unlisted origins are rejected. Additional websites are $199/month each.

What happens at the response limit?+

Concierge stops at the monthly limit and displays the approved human-handoff message. Additional capacity is never enabled or billed without approval.

Can visitors minimize it without losing the chat?+

Yes. Concierge opens from a compact launcher and may be collapsed and reopened while preserving the current conversation.

Does the demo start a subscription?+

No. The public demo is an isolated evaluation surface. No payment is collected and no production embed is created.

Data, security, and support

Is customer data separated?+

Yes. Protected APIs scope records to the active workspace and enforce server-side role checks.

Can we export or delete data?+

StaffRooster provides governed data export and deletion request workflows. Destructive completion requires an authorized human review.

Does StaffRooster claim security certification?+

No certification is implied unless explicitly documented. The Security page describes current safeguards and shared responsibilities.

Does StaffRooster train public models on our data?+

StaffRooster’s handling is governed by its published privacy terms, configured providers, and customer agreements. Consult the DPA and subprocessors page for contractual scope.

How do we get support?+

Use the support area inside StaffRooster for account-specific help or the public contact form for product, partnership, privacy, or access questions.

Still deciding whether StaffRooster fits?

Tell us the workflow, volume, systems, and approval requirements. We’ll respond with a focused recommendation.

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